I can't find my reference
Your reference is printed on the proof slip handed out by your school. It looks like a 6–8 character code such as AB12CD.
My password isn't working
Reference codes are case-sensitive. Double-check the slip and make sure CAPS LOCK is off.
Can I order for more than one child?
Yes — add each child's photos to the same basket before checkout.
When will I receive my prints?
Most orders arrive within 5–7 working days after payment. Digital downloads unlock immediately.
Can I share my photos with grandparents?
Yes — share the reference and password and they can order independently.
How long are photos available for?
Photos usually stay open for around 8 weeks after the photoshoot. Your slip will state the exact closing date.
I've missed the ordering deadline — can I still order?
Yes. Late orders are still accepted online, but a late fee applies to cover additional postage — you'll see a notice on your photo when this applies.
Can I order by phone?
We're not able to take orders by phone, for account security and data protection reasons. Please order online, or contact us if you're having trouble.
Can my photos be edited (e.g. a touch-up or crop)?
We offer an editing service on request — a fee may apply depending on the complexity of the edit. Contact us with what you'd like changed.
Why do digital downloads and USB copies cost what they do?
The price reflects the photography, equipment, and studio work behind each image, not just the cost of the file or the USB stick itself.
Still stuck?
Send us a message and we'll get back to you within one working day.